Gateway Services

  Small businesses increasingly rely on information technology (IT) to catapult productivity, improve efficiency and offer them a competitive advantage. But in the event of computer problems, small businesses suffer. In fact, most small businesses cannot afford to have a computer scientist on their payroll, and hiring a computer can take hours or even days. This is bad news.   The good news is that it is becoming increasingly convenient for small businesses to outsource their IT help and level the playing field with big business owners. We will explain the essential differences between the Outsourced Help Desk and the maintenance of an IT guru in the staff and we will let you know the advantages of each option.   Advantages of Outsourcing Your IT Help Desk    One of the main advantages of IT help desk outsourcing is the potential for saving money. IT helpdesk outsourcing saves money on payroll because you won't have to pay the salary or benefits of a computer scientist. Also, if e

    Cyber attacks are now a daily routine for digital businesses without exception. Businesses could get away with simple security measures years ago, but ever-changing threats now require the latest security measures. Cybersecurity spending in the US USA It increased from $ 27.4 billion 8 years ago to $ 60 billion in 2017.   Along with the increase in the number and frequency of cyber attacks, the complexity of the attacks and the variety of TTP (tactics, techniques and procedures) is continually increasing.   This poses a global and well-considered challenge to companies in various industries from qualified security experts.   Given the Outsourced Cybersecurity Operations that is so important to businesses today, large and medium-sized companies need qualified teams of information security analysts and information technology engineers, in addition to daily security measures. However, the combination of security knowledge, technology, and intelligence required for internal cybersecu

  For many companies, the IT support service acts as the facade or front for the IT organization. Manages employee problems and service requests, managing most, if not all, of the communications between end-users and the IT organization. The helpdesk is a key player in providing IT services to the company and has a number of responsibilities that must be taken to succeed.   In this blog post, I explain three of the main IT Help Desk Services responsibilities and offer suggestions on how to best meet them.   Deliver Great Customer Service   First of all, at the moment employees are experiencing a superior customer experience in their personal life (and they carry the same expectations in the workplace), the number one responsibility for any IT Help Desk Services should be to meet the needs of end-users while providing excellent customer service.   That being said, it is easy for IT organizations to overcome this obstacle because they are overly focused within, the help desk policies a

  Our IT workforce management services team strives to provide our clients with the talent they need. Together, we form strong teams to deliver quality in the most cost-effective way. The pace of change in the technology landscape makes it nearly impossible for any CIO or IT manager to maintain a staff that is always up-to-date and at full capacity. Additionally, today's IT organizations must be agile and responsive in order to achieve their primary mission: supporting businesses! Over time, the need to expand IT staff to enable them to complete a project or deal with a temporary lack of resources becomes quite apparent. Before you know it, you may be in the market for temporary IT personnel or extensive technical expertise. The goal of our managed staffing services is to help you fill the gaps in your IT sourcing whenever the need arises and in any appropriate way - on a project basis, as a service, over long periods of time. or in the short term. What You Need The key drivers of

  A revealing look into life within a Network Operations Center   Network operations centers, commonly known as NOCs, are increasing in number, largely due to the growth of the service provider sector. Application Service Providers (ASP) - companies that provide paid applications on the Internet - and Network Service Providers (NSP) - companies that offer paid network management services - are the two main groups that create NOC Network faster than they can't find IT professionals. Make them work.   For good reason, the NOC is often seen as the heart of ASP and NSP, as well as ISPs and telecommunications companies. However, few people know what's really going on inside a NOC, not to mention the type of IT professionals who are facing the challenge of working in one. In this article, we will take a look inside a network operations center and see what types of NOC workstations they offer.   An overview of NOC operations   For the benefit of those unfamiliar with the daily functi

  Small businesses increasingly rely on information technology (IT) to catapult productivity, improve efficiency and offer them a competitive advantage. But in the event of computer problems, small businesses suffer. In fact, most small businesses cannot afford to have a computer scientist on their payroll, and hiring a computer can take hours or even days. This is bad news.   The good news is that it is becoming increasingly convenient for small businesses to outsource their IT help and level the playing field with big business owners. We will explain the essential differences between the Outsourced Help Desk and the maintenance of an IT guru in the staff and we will let you know the advantages of each option.   Advantages of Outsourcing Your IT Help Desk    One of the main advantages of IT help desk outsourcing is the potential for saving money. IT helpdesk outsourcing saves money on payroll because you won't have to pay the salary or benefits of a computer scientist. Also, if e

    Our IT support services are certified IT professionals based in the United States. We offer a high-quality IT help desk and remote network monitoring services, every hour of the day. Much more than traditional technical support, Dataprise Technical Support Services provide our customers with professional and immediate assistance without costly assistance.   Help desk software is the heart of a well-run help center and is a vital consideration for business owners. In fact, it is one of the main priorities of a company, be it a small or medium company (SME) or a large organization. Fortunately, there is no shortage of options to choose from, as there is a wide range of assistive software. Some solutions are better suited to SMEs, while others are better suited to larger organizations; Others, however, are better suited for internal IT operations than for organizations that handle customer requests. Also, not all technical support software is created the same way. The IT Help Desk i

  Small businesses increasingly rely on information technology (IT) to catapult productivity, improve efficiency and offer them a competitive advantage. But in the event of computer problems, small businesses suffer. In fact, most small businesses cannot afford to have a computer scientist on their payroll, and hiring a computer can take hours or even days. This is bad news.   The good news is that it is becoming increasingly convenient for small businesses to outsource their IT help and level the playing field with big business owners. We will explain the essential differences between the Outsourced Help Desk and the maintenance of an IT guru in the staff and we will let you know the advantages of each option.   Advantages of Outsourcing Your IT Help Desk    One of the main advantages of IT help desk outsourcing is the potential for saving money. IT helpdesk outsourcing saves money on payroll because you won't have to pay the salary or benefits of a computer scientist. Also, if e

  Network operations refer to activities carried out by internal network personnel or third parties on which companies and service providers rely on to monitor, manage and respond to alerts on the availability and performance of their network. Staff with primary responsibility for network operations are often referred to as network operations analysts or network operations engineers.   A Network Operations Center, often referred to as a NOC (pronounced "knock"), is typically a centralized location where network operations staff provide 24/7 surveillance, monitoring, and management, 7 days a week, 365 days a week. day, 365 days a year This infrastructure environment can be located on the site and / or with a cloud provider.   Some key activities in the functioning of the network are:   Network monitoring Accident response Communication management (e-mail, voice and video) Performance, quality and optimization reports Software/firmware installation, troubleshooting, and updatin