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Three Key Responsibilities of the IT Help Desk

  For many companies, the IT support service acts as the facade or front for the IT organization. Manages employee problems and service requests, managing most, if not all, of the communications between end-users and the IT organization. The helpdesk is a key player in providing IT services to the company and has a number of responsibilities that must be taken to succeed.   In this blog post, I explain three of the main IT Help Desk Services responsibilities and offer suggestions on how to best meet them.   Deliver Great Customer Service   First of all, at the moment employees are experiencing a superior customer experience in their personal life (and they carry the same expectations in the workplace), the number one responsibility for any IT Help Desk Services should be to meet the needs of end-users while providing excellent customer service.   That being said, it is easy for IT organizations to overcome this obstacle because they are overly focused within, ...
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Tips from IT Helpdesk Manager

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Data Gateways in the Cloud Native Era

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