Contact Us

Comments

Post a Comment

Popular posts from this blog

Outsourcing

  Small businesses increasingly rely on information technology (IT) to catapult productivity, improve efficiency and offer them a competitive advantage. But in the event of computer problems, small businesses suffer. In fact, most small businesses cannot afford to have a computer scientist on their payroll, and hiring a computer can take hours or even days. This is bad news.   The good news is that it is becoming increasingly convenient for small businesses to outsource their IT help and level the playing field with big business owners. We will explain the essential differences between the Outsourced Help Desk and the maintenance of an IT guru in the staff and we will let you know the advantages of each option.   Advantages of Outsourcing Your IT Help Desk    One of the main advantages of IT help desk outsourcing is the potential for saving money. IT helpdesk outsourcing saves money on payroll because you won't have to pay the salary or benefits of a computer s...
Read more

Data Gateways in the Cloud Native Era

  Key Takeaways Application architectures have evolved to separate the frontend from the backend and further divide the backend into separate microservices. Modern distributed application architectures have created the need for API gateways and have helped popularize API management and service mesh technologies. Microservices provide the freedom to use the most appropriate type of database based on the needs of the service. Such a polyglot persistence layer raises the need for capabilities similar to API Gateway Services , but for the data layer. Data gateways act like API gateways but focus on the appearance of the data. A data gateway provides capabilities for abstraction, security, scaling, federation, and contract-based development. There are many types of data gateways, from traditional data virtualization technologies and lightweight GraphQL translators, to cloud-hosted services, connection pools, and open source alternatives. There is a lot of buzz around 12-factor apps, mic...
Read more

Three Key Responsibilities of the IT Help Desk

  For many companies, the IT support service acts as the facade or front for the IT organization. Manages employee problems and service requests, managing most, if not all, of the communications between end-users and the IT organization. The helpdesk is a key player in providing IT services to the company and has a number of responsibilities that must be taken to succeed.   In this blog post, I explain three of the main IT Help Desk Services responsibilities and offer suggestions on how to best meet them.   Deliver Great Customer Service   First of all, at the moment employees are experiencing a superior customer experience in their personal life (and they carry the same expectations in the workplace), the number one responsibility for any IT Help Desk Services should be to meet the needs of end-users while providing excellent customer service.   That being said, it is easy for IT organizations to overcome this obstacle because they are overly focused within, ...
Read more